Terms of service
Terms and Conditions of the www.gabriellab2b.com Wholesale Website
§ 1. General provisions, Seller and definitions
1. These Terms and Conditions set out the rules for using the wholesale website available at gabriellab2b.com (including the account panel at /apps/konto and login at account.gabriellab2b.com) and the rules for entering into sales contracts between the Seller and the Business Customer.
2. The Website is intended exclusively for businesses in connection with their business activities. It is not a consumer shop. A natural person purchasing outside their business activity is not entitled to consumer rights, including the right to withdraw from a distance contract.
3. The Seller, operator of the Website and controller of personal data is:
- Gabriella D.B. Krajda Spółka jawna
- Registered office: ul. Brukowa 13, 91-341 Łódź
- KRS: 0000485443, NIP: 9471983202, REGON: 101692400
- BDO number: 000034366
- Email: hello@gabriellab2b.com, tel.: +48 500 257 259
4. The Seller is also the manufacturer of the Products offered on the Website within the meaning of Article 3(8) of Regulation (EU) 2023/988 (GPSR).
5. Points of contact for digital services (DSA — Regulation (EU) 2022/2065):
- Point of contact for Member State authorities, the European Commission and the European Board for Digital Services (Article 11 DSA): hello@gabriellab2b.com, tel. +48 500 257 259.
- Point of contact for users (Article 12 DSA): hello@gabriellab2b.com. Language of communication: Polish; alternatively English.
6. Definitions:
- Website — the wholesale website at gabriellab2b.com, together with the account panel and login page.
- Business Customer — a business (a sole trader, company or other organisational entity) whose company account has been created and verified by the Seller.
- User — a natural person using the Website, including a guest (before logging in) and a person authorised by the Business Customer to log in.
- Account — the Business Customer’s access to the Website (a company within the meaning of Shopify B2B and persons authorised to log in).
- Product — goods presented on the Website.
- Order — a declaration of intent submitted by the Business Customer through the Website with a view to entering into a sales contract.
- Price List — individual pricing terms assigned to the Business Customer.
§ 2. Technical requirements
1. Use of the Website requires:
- a) a device with Internet access;
- b) an up-to-date browser (Chrome, Firefox, Safari, Edge) supporting HTML5, JavaScript, CSS3 and cookies;
- c) an active email address belonging to a person authorised to log in (one-time code);
- d) software for reading PDF files (invoices and documents).
2. The Seller is not liable for problems arising from the User’s failure to meet the above requirements.
§ 3. Nature of the Website and Account
1. The presentation of Products on the Website constitutes an invitation to negotiate / invitation to place orders and is not an offer within the meaning of the Polish Civil Code.
2. Prices are visible only to a logged-in Business Customer. A guest may browse the range, colours and sizes. The absence of a price on the page does not mean that a Product is free of charge.
3. A company Account cannot be created independently on the Website. The Account is created after the Business Customer has been verified by the Seller (on the basis of registration data, including the NIP tax identification number). A person authorised to log in is designated by the Business Customer or by the Seller with the Business Customer’s consent.
4. Login uses a one-time code sent to the email address of the authorised person (the account.gabriellab2b.com page). The Business Customer is responsible for ensuring that this address is current and belongs to a person authorised to place orders on its behalf.
5. The Business Customer is liable for the actions of persons to whom it has provided access to the Account as for its own actions.
6. The Seller may suspend or close access to the Account if the Business Customer breaches the Terms and Conditions, provides false data, is in arrears with payments, or there is a reasonable suspicion of misuse.
7. The account panel (/apps/konto) is used, among other things, to view orders and documents. Changes to the company’s registration data must be reported to the Seller; not all data can be changed independently on the Website.
§ 4. Placing Orders and entering into a contract
1. An Order is placed after login by selecting Products in the colour × size table, proceeding to the basket, confirming the details and delivery address, selecting a delivery and payment method (if available), and then confirming the Order at checkout.
2. Clicking the button confirming the Order at checkout (labelled as placing an order with an obligation to pay) constitutes a declaration of intent to enter into a sales contract on the terms displayed at checkout.
3. The contract is concluded when the Seller confirms acceptance of the Order (confirmation on the Website or by email). The Seller may refuse to accept an Order in whole or in part, in particular in the event of a pricing error, inability to fulfil it, or arrears owed by the Business Customer, of which it will promptly inform the Business Customer.
4. At checkout, the Business Customer may provide a one-time delivery address different from the one recorded for the company.
5. Products in the basket are not reserved before the Order is placed.
§ 5. Prices, payments and invoices
1. Prices on the Website are net prices and exclude VAT, unless otherwise indicated for a particular item. VAT is added in accordance with applicable law. The delivery cost, if any, is shown before the Order is confirmed.
2. Prices are based on the Price List assigned to the Business Customer. Different Business Customers may see different prices. Prices are not personalised on the basis of profiling behaviour on the Website.
3. The currency is determined by the Price List and checkout settings (usually PLN; settlement in EUR is possible for some Business Customers).
4. The payment method and due date are determined by the Business Customer’s commercial terms (in particular: payment when placing the Order or bank transfer with deferred payment terms, e.g. 7 / 15 / 30 / 45 / 60 / 90 days). Details are shown at checkout.
5. The Seller issues a VAT invoice in accordance with applicable law and, where applicable, sends it through KSeF. Electronic invoices (PDF) may also be made available in the account panel or by email.
6. A delay in payment entitles the Seller to suspend the fulfilment of subsequent Orders, charge statutory interest for late payment in commercial transactions and — following a demand for payment — withdraw from the unfulfilled part of the contract.
§ 6. Delivery
1. Available destinations, delivery methods and costs, and the estimated delivery time are shown at checkout before the Order is confirmed.
2. For deliveries within Poland: a net cost of PLN 20 for an Order below PLN 300 net; from PLN 300 net — free delivery. International rates and other options are as shown at checkout (and may change).
3. The risk of loss of or damage to the Product passes to the Business Customer when the Product is handed over to the carrier, unless mandatory provisions of law provide otherwise.
4. The Business Customer must inspect the shipment upon receipt. Visible damage to the packaging or goods must be reported to the carrier upon receipt and promptly to the Seller.
§ 7. Availability of goods
1. Availability information on the Website is indicative and is presented in ranges (e.g. “none”, “up to 100 units”, “100–500 units”), rather than as an exact number of units.
2. The Business Customer may also place an Order for goods that are temporarily unavailable. The Seller will fulfil it as stock becomes available or will make contact regarding the delivery date, partial fulfilment or cancellation of an item.
3. Availability ranges do not constitute a promise of immediate dispatch or a firm Order limit.
§ 8. Complaints (Product defects)
1. The Seller supplies Products that conform to the Contract (type, model, colour, size, quantity).
2. A complaint concerning a defect should be submitted to hello@gabriellab2b.com or in writing to the registered office address, stating: the Business Customer’s details and Order / invoice number, a description of the defect, the requested remedy and — where possible — photographs.
3. The Seller considers a complaint within 14 days of receiving a complete submission.
4. In the event of a justified defect: repair, replacement or — where this is impossible or not expedient — a price adjustment or refund of the amount paid for the defective part.
5. A complaint does not cover natural wear and tear, improper storage or washing, or use contrary to the intended purpose or label.
6. The Website is not intended for consumers. The provisions concerning the non-conformity of goods with a contract under the Polish Consumer Rights Act and the right to withdraw from a distance contract do not apply to purchases on the Website.
§ 9. Returns of goods without defects
1. The Business Customer does not have a statutory right to withdraw from a distance contract (this is a consumer right).
2. A return of goods of full value (without defects) is possible only by individual agreement with the Seller and on the terms agreed in correspondence. The absence of a response from the Seller does not constitute consent to a return.
3. For hygiene reasons, underwear and hosiery products in opened sealed packaging cannot be returned as goods of full value.
§ 10. Intellectual property
1. The contents of the Website (photographs, descriptions, logos, layout) are protected. Their use outside the Business Customer’s own commercial activity connected with the resale of Gabriella Products requires the Seller’s consent.
2. The Business Customer may use product materials supplied by the Seller to present the range to its customers, without distorting them or suggesting that the Business Customer is the manufacturer.
§ 11. Personal data protection
1. The controller of Users’ personal data is Gabriella D.B. Krajda Spółka jawna (§ 1(3)).
2. The rules governing data processing, legal bases, recipients and data subjects’ rights are set out in the Privacy Policy available on the Website.
§ 12. Liability
1. The Seller endeavours to ensure that the Website operates correctly but does not guarantee uninterrupted availability (maintenance interruptions, failures, actions of the ecommerce platform).
2. To the fullest extent permitted by law, the Seller’s liability to the Business Customer for non-performance or improper performance of the contract is limited to the net value of the part of the Order affected by the event. The Seller is not liable for loss of profit unless the loss results from wilful misconduct.
3. Paragraph 2 does not exclude liability that cannot be limited under mandatory provisions of law.
§ 13. Product information (textiles)
1. The fibre composition (proportion of fibres) is stated on the Product page and the label. Permitted tolerance: ±3 percentage points (Regulation (EU) No 1007/2011).
2. At the Business Customer’s request, information may be obtained free of charge about SVHC substances in a Product above 0.1% by weight (Article 33 REACH). Requests: hello@gabriellab2b.com; response within 45 days.
§ 14. Final provisions
1. The Seller may amend the Terms and Conditions for important reasons (a change in the law, a change in the operation of the Website, security, a change in the scope of activity). Notice of the change will be given through the Website or by email at least 14 days in advance, unless the change results from mandatory law requiring a shorter period.
2. Orders placed before the amendments take effect are governed by the Terms and Conditions in force on the date the Order was placed.
3. Matters not governed herein are subject to Polish law.
4. The competent court is the court having jurisdiction over the Seller’s registered office, unless mandatory provisions of law provide otherwise.
5. These Terms and Conditions are effective from 7 September 2026.
